1. Agreement and eligibility

Herbal Ledger LLC is a privately owned and operated pre-launch service based in Florida, United States (called “Herbal Ledger LLC,” “we,” “us,” or “our” below). Herbal Ledger LLC is a Florida limited liability company, filed and effective September 14, 2026. Until a change of operator is identified in revised Terms, the current operators offer the service under the Herbal Ledger LLC name. Members must be at least 18 years old and able to enter a binding agreement. By using the service, a member agrees to these Terms, the Privacy Policy, the Legal & Safety Disclaimer, and the Cancellation & Refund Policy to the extent enforceable under applicable law. Creating a login is not an electronic signature or a recorded acknowledgment of a policy version. An electronic signature is not a requirement for account access; membership and account-access rules still apply.

Anyone who does not agree to the current terms should stop using the service and may cancel as described in the Cancellation & Refund Policy. Material policy changes are governed by Clause 16; publication alone does not establish a recorded acceptance by a member.

2. Account access and responsibility

Each Home account is for one authorized user. The user must provide accurate account information, protect sign-in access, and promptly report suspected unauthorized use. The user is responsible for activity performed through the account unless prohibited by law. Additional authorized users require a plan that expressly permits them.

Former Beta Testers have been converted to Standard Lifetime Members. Their lifetime free access continues, and the Beta Tester Agreement no longer applies. Beta testing and participation are no longer required. This revision will not retroactively cancel lifetime access already earned in good standing.

3. What the service provides

Herbal Ledger is a digital recordkeeping and information-storage utility. Saved notes and source materials are for educational purposes only. It does not provide medical advice, diagnosis, or treatment.

The My Notes space is for member-directed storage and retrieval of private educational notes and lawfully obtained source materials. Members choose their own note headings. A heading, search result, linked botanical, saved entry, or printed page is not a diagnosis, treatment recommendation, or evidence of a medical benefit. Do not use the service as a clinical decision-making system or a substitute for professional medical care.

Herbal Ledger LLC provides tools for organizing herb research, inventory, core formulas, batch records, production tasks, backups, forms, and related notes. Features may be added, revised, suspended, or removed as the service develops. Beta features may contain errors or omissions and may change without preserving an identical workflow.

Home-herbalist recordkeeping. Herbal Ledger LLC is designed for home herbalists and personal apothecary recordkeeping. Its basic inventory, recipe-cost and sales-receipt features are recordkeeping aids. It is not designed or validated as a professional sales, accounting, tax, business-management or regulated-manufacturing system.

A member who chooses to use these tools in connection with a business does so at their own risk, subject to applicable law and the Terms of Use. Software errors, incomplete information and entry mistakes can produce incorrect quantities, costs, receipts or other records and cause financial loss. Independently verify entries and calculations, maintain separate business records, and handle business accounting and tax reporting outside Herbal Ledger LLC. Financial summaries contain recorded activity and estimates. They are incomplete and must not be used as profit-and-loss or tax reports. A future business edition is not promised.

Herbal Ledger LLC is not a clinical system, electronic health record, patient or client-management system, pharmacy system, tax-filing service, or complete business-compliance system. It is not offered as the sole required record system for a health care office, herbal service, licensed facility, commercial manufacturer, or other regulated business. A member must independently maintain every record, permission, safeguard, filing and system required for any business activity.

Sales and tax responsibility. Members who make sales are responsible for determining whether their transactions are taxable, obtaining required registrations, verifying the full applicable tax rates and taxable amounts, and collecting, reporting and remitting taxes when required by law. Applicable rules may include state and local taxes, delivery-location rules, exemptions and shipping charges. Herbal Ledger LLC does not determine these obligations or automatically establish the correct tax treatment. Independently verify all tax entries, calculations and receipt totals, including rate precision and rounding, and maintain tax records outside the service.

4. User records and ownership

The user keeps ownership of original formulas, recipes, notes, documents, and other content entered into the account. The user grants Herbal Ledger LLC only the limited permission necessary to host, process, back up, display, and transmit that content to operate the service and fulfill the user’s requests. Herbal Ledger LLC does not acquire ownership of a user’s recipe merely because it is stored in the service.

The user must have the legal right to download, upload, copy and store the content they enter, through ownership, permission, an applicable license, public-domain status, or another applicable legal basis. Material being online, accessible through a research link, downloadable, or used for education does not by itself grant permission to copy or redistribute it. Retain source and license information where applicable. Users must not enter trade secrets, copyrighted material, personal information, or confidential records belonging to someone else without authorization.

Members are solely responsible for the research, recipes, preparation methods, health protocols and other content they compile and for complying with applicable laws and third-party rights. Herbal Ledger LLC does not verify their accuracy, safety, efficacy or legal sufficiency, endorse them, or adopt them as its own advice. The warranty, liability and indemnity provisions below apply only to the extent permitted by law.

Customer contact fields are provided only for a maker's private sale record. A user who enters another person's name, address, telephone number, email address, order details, or other information is responsible for having a lawful reason to collect it, limiting it to what is necessary, protecting it from unauthorized access, honoring applicable privacy rights, and deleting it when it is no longer lawfully needed. Herbal Ledger LLC does not authorize users to build patient charts, clinical files, or medical client records.

5. Acceptable use

Herbal Ledger LLC respects herbalists, their experience, and the many lawful ways they practice. It is not a regulator and does not routinely inspect private User Content to judge a person's ingredients, methods, products, business, or legal compliance. A membership, Beta invitation, business relationship, or ingredient name is not proof of approval or wrongdoing.

Respect for users does not excuse Herbal Ledger LLC or a user from applicable law. Each user is responsible for the laws that apply to the user's own work. Because Herbal Ledger LLC operates from Florida, it must follow applicable United States federal law, Florida law, and local law, together with any other law that must apply and valid legal process.

The service may not be used to break the law; plan, produce, distribute, sell, or conceal illegal drugs or other unlawful activity; facilitate fraud; invade privacy; distribute malware; interfere with the service; gain unauthorized access; scrape or resell the service; impersonate another person; reverse engineer or decompile protected software; bypass access or security controls; conduct security testing without written permission; perform competitive research to build a competing copy; or create or distribute a product that the user knows is unlawfully marketed or dangerously misrepresented. Herbal Ledger LLC may restrict or end access when reasonably necessary to protect users, the service, or others.

6. Health, product, and regulatory limits

Herbal Ledger is a digital recordkeeping and information-storage utility. Saved notes and source materials are for educational purposes only. It does not provide medical advice, diagnosis, or treatment. Please do not use or share anything stored in Herbal Ledger—including notes, recipes, product details, source materials, links, screenshots or printouts—as proof of a medical claim. Do not cite Herbal Ledger as a medical-claim source or suggest that it verifies an herb or product can diagnose, treat, cure or prevent disease. Saving information here does not verify, endorse or substantiate it. Store only material you have the legal right to download and store. Please keep client or patient details out of notes and do not store clinical records anywhere on the site. Ordinary sales contact details belong only in designated sales fields. This is not a medical-record system. You remain responsible for the content you add and how you use it.

Do not store client or patient details in notes, or patient charts, consultation notes, treatment plans, or other clinical records anywhere on Herbal Ledger. The service is not designed or authorized as a medical-record system. Ordinary customer contact details needed for lawful sales records are permitted only in the designated sales fields.

The Legal & Safety Disclaimer is part of these Terms. Herbal Ledger LLC is not a medical provider, lawyer, regulator, testing laboratory, insurer, contract manufacturer, or compliance consultant. An alert, template, saved record, calculation, or help page does not establish safety, effectiveness, stability, legality, or regulatory compliance.

Herbal Ledger LLC content is not independent product or health-claim evidence. A Botanical Plus Library entry, Herbal Ledger LLC summary, warning, template, calculation, help page, or other material created by the service does not by itself constitute competent and reliable scientific evidence, clinical evidence, laboratory verification, regulatory substantiation, certification, or professional documentation of an herb's, ingredient's, preparation's, product's, or dietary supplement's identity, composition, quality, safety, effectiveness, dosage, traditional use, claimed herbal action, health benefit, or regulatory status.

You keep ownership of your records. You must not use or share information stored in Herbal Ledger, including notes, recipes, product details, uploaded materials, links, screenshots or printouts, as proof of a medical claim or imply that Herbal Ledger has verified or endorsed a medical benefit. This restriction also applies to advertisements, labels, testimonials, social posts and recommendations. Herbal Ledger does not authenticate stored material, verify its facts, certify its legal sufficiency or turn it into substantiation by storing or formatting it. If you consult an independent original source, evaluate and cite that source directly; storage in Herbal Ledger is not evidence of accuracy, safety, effectiveness or regulatory approval.

7. Subscriptions and recurring billing

Paid subscriptions are billed in advance at the price and interval shown before purchase. A monthly subscription renews automatically each month until canceled. Before payment, the checkout must clearly show the amount, billing frequency, renewal terms, and how to cancel. Taxes may be added when legally required. Payments will be handled by a payment processor, and Herbal Ledger LLC should not receive or store the complete payment-card number.

8. Cancellation and refunds

The separate Cancellation & Refund Policy is part of these Terms. It controls if a shorter promotional statement conflicts with it, unless applicable law gives the customer greater rights.

9. Backups and exports

Herbal Ledger LLC may provide automatic restore points and downloadable account copies, but no storage system is guaranteed against every interruption, corruption, deletion, security event, or loss. Users should regularly download and securely store their own copies of important recipes and records. Herbal Ledger LLC is a supplemental organizational and recordkeeping aid and is not offered as the sole legally required recordkeeping system for a regulated business, as described in Clause 3.

10. Service availability and third parties

The service depends on hosting, authentication, payment, network, and other providers that Herbal Ledger LLC does not fully control. Maintenance, outages, provider changes, emergencies, security work, or events beyond reasonable control may interrupt access. Third-party services are also governed by their own terms and privacy policies.

10A. Accessibility and reasonable assistance

Herbal Ledger LLC aims to make its website usable with keyboard navigation, screen readers, text enlargement, readable contrast, labeled controls, and information that does not depend only on color. Accessibility does not require a separate Braille website or translation into every language. Users may report an accessibility barrier using the public support email address or Contact form, without signing in, so a reasonable correction or alternative method of assistance can be considered.

10B. Copyright complaints and user uploads

Users may upload only material they own or are authorized to store. Herbal Ledger LLC may remove or restrict access to material reasonably believed to infringe copyright or other rights and may suspend repeat infringers. A public copyright-notice procedure and, when appropriate for user-hosted content, a registered Digital Millennium Copyright Act agent will be established before public community uploads or public sharing features are launched.

10C. Service and marketing communications

Herbal Ledger LLC may send messages necessary to operate an account, including sign-in codes, security notices, receipts, policy notices, cancellation confirmations, and material service updates. Promotional email must identify the sender accurately, avoid deceptive subject lines, include the legally required business contact information, and provide a working method to stop future promotional messages. Unsubscribing from marketing does not stop essential account or security messages.

11. Disclaimer of warranties

To the fullest extent permitted by law, the service and its content are provided “as is,” “as available,” and with all faults. Beta and pre-release features may contain bugs, errors, interruptions, crashes, or flaws that affect saved information or a user's device. Herbal Ledger LLC disclaims express and implied warranties, including merchantability, fitness for a particular purpose, noninfringement, accuracy, availability, and results, and does not promise that the service will be uninterrupted, error-free, complete, secure against every threat, suitable for a particular business, or accepted by any regulator, insurer, court, customer, marketplace, or professional.

12. Limitation of liability

To the fullest extent permitted by law, Herbal Ledger LLC and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost business, lost data, product loss, device, hardware, or system damage, recall expense, regulatory penalties, personal injury, illness, allergic reaction, poisoning, or death arising from a user’s ingredients, formulas, manufacturing, labeling, claims, distribution, or reliance on the service.

For claims that cannot lawfully be excluded, total liability will not exceed the amount the claimant paid Herbal Ledger LLC during the 12 months before the event giving rise to the claim, or $100 if the claimant used only a free account. This limit does not exclude liability that applicable law does not permit a party to waive.

13. Indemnity

To the extent permitted by law, the user agrees to defend and reimburse Herbal Ledger LLC and its operator for third-party claims, losses, and reasonable costs caused by the user’s content (including compiled research, herbal recipes, preparation methods and health protocols), product, label, claim, unlawful conduct, violation of these Terms, or infringement of another person’s rights. This clause does not apply to the extent a claim was caused by conduct for which indemnity cannot lawfully be required.

14. Suspension and termination

A user may cancel as described in the Cancellation & Refund Policy. Herbal Ledger LLC may suspend or terminate an account for nonpayment, unlawful or dangerous misuse, attempted unauthorized access, material breach of these Terms, or a genuine threat to the service or others. When practical, notice and a reasonable opportunity to cure will be provided. Terms that logically must continue after termination, including ownership, disclaimers, liability limits, and dispute provisions, will survive.

15. Governing law and disputes

These Terms are governed by Florida law, without regard to conflict-of-law rules, except where another law must apply. Any court proceeding must be brought in a court of competent jurisdiction in Florida, unless consumer law requires another location. Before filing a claim, both sides agree to make a good-faith attempt to resolve it through written notice and 30 days of direct discussion.

16. Changes, severability, and entire agreement

Herbal Ledger LLC may revise these Terms and the policies incorporated into them prospectively as the service, law, security needs, or business practices change. Herbal Ledger LLC does not need each user's approval before preparing or publishing a revision. Every material revision will be identified with a new version and effective date. Herbal Ledger LLC will provide notice and obtain consent when required by applicable law. The policies remain available through Legal & Privacy. Publishing a revision does not create an electronic signature, record acceptance on a member’s behalf, or introduce an automatic account-access gate.

A correction limited to spelling, punctuation, grammar, formatting, numbering, cross-references, broken links, or another obvious non-substantive error does not amend this Agreement or require renewed acceptance, but only when it does not change meaning, duties, rights, fees, access, privacy practices, or legal effect.

No revision applies retroactively to shorten an access period already purchased, erase a benefit or reward already earned under a binding written promise, expand Herbal Ledger LLC's rights in User Content already provided, withdraw a privacy promise without the notice or consent required by law, or waive a right that applicable law does not allow a person to waive. If one provision is found unenforceable, the remaining provisions continue. These Terms and the policies incorporated into them are the complete agreement about the service unless a separate written agreement signed by both sides says otherwise.

17. Contact

HerbalLedger@gmail.com Legal, privacy, cancellation, billing, and account requests use this published address. These are member policies; the retired Beta Tester Agreement does not govern current member access. These policies remain subject to attorney review.

1. Information collected

Account information: sign-in email, display name, account role, plan, status, and acceptance of legal terms.

User content: inventory, formulas, batches, research notes, calendar entries, forms, uploaded documents, backups, and other records the user chooses to save.

Community content: beta suggestions, votes, comments, and the display name shown with a post. Email addresses are not displayed on the suggestion board. Private Beta Problem Reports and their screenshots are separate from community content and are not posted to the shared Beta discussion. The reporting tester and authorized owners may open them for support, subject to the limited operational, safety, security, and legal uses described below.

Payment information: subscription status, transaction identifiers, billing dates, and limited payment details supplied by the payment processor. Complete card numbers should be collected and stored by the payment processor, not Herbal Ledger LLC.

Technical information: security, error, access, device, browser, network, and usage information reasonably needed to authenticate users, prevent abuse, diagnose failures, and operate the service.

Beta Tester and referral information: Beta Code and invitation status, tester eligibility and participation records, assigned referral link or code, attributed signup and qualifying subscription status, limited usage or retention signals, refunds, chargebacks, fraud-review results, bonus eligibility, rewards issued, and related audit records. Referred customers' private formulas, records, and complete payment details are not disclosed to Beta Testers.

2. How information is used

Information is used to create and protect accounts; save, retrieve, back up, export, and connect records; process subscriptions; provide support; communicate service or policy changes; prevent fraud and misuse; diagnose errors; improve features; enforce agreements; and comply with legal obligations. Private User Content is not routinely opened by Herbal Ledger LLC owners and is not used as a formula, example, advertisement, training material, or feature-development material without the user's separate permission. Automated processing needed to save, search, connect, back up, secure, and return the user's own records is part of operating the service.

Private notes are not used in advertising, published as examples, or represented as evidence for medical claims. Access for support, security, lawful process and other permitted operations remains limited as described in this policy; private storage is not a promise of absolute secrecy.

If a user voluntarily includes User Content in a private support or Problem Report, authorized owners may view and use the submitted material as reasonably necessary to investigate and answer that report, subject to Clause 4 below. The report's description of how Herbal Ledger LLC works is Feedback; an included formula, recipe, record, research note, or image remains the user's private User Content and is not included in the Feedback license.

3. Health and sensitive information

Do not store client or patient details in notes, or patient charts, consultation notes, treatment plans, or other clinical records anywhere on Herbal Ledger. The service is not designed or authorized as a medical-record system. Ordinary customer contact details needed for lawful sales records are permitted only in the designated sales fields.

Do not upload client or patient histories, symptom logs, prescriptions, identifying consultation files or other clinical information, even with the person's permission. This prohibition applies to notes, attachments, comments, support reports and other site fields. Do not enter Social Security numbers, full payment-card numbers or government identification numbers. Educational research should concern topics and sources, without identifying a client or patient.

This restriction does not eliminate privacy or security duties that may apply to information actually received. If prohibited information was entered accidentally, contact HerbalLedger@gmail.com without repeating the sensitive content in the message, so removal and any retained-backup implications can be addressed under the retention policy.

Herbal Ledger LLC does not sell consumer health information or use it for targeted advertising. If the service later begins collecting or using consumer health information in a materially different way, this policy and the consent process must be updated before that change.

4. When information may be disclosed

Information may be provided to service providers that perform hosting, authentication, storage, security, communications, support, analytics limited to service operations, or payment processing. They should receive only the information reasonably needed for their work and be bound by appropriate contractual or legal duties.

Herbal Ledger LLC respects herbalists and does not voluntarily disclose private User Content merely because a person, business, agency, or government representative asks for it. A request alone does not give the requester unrestricted live access to an account. Herbal Ledger LLC may internally review limited information when reasonably necessary to investigate fraud, a security incident, abuse of the service, or a material violation of these agreements. Information may be preserved or disclosed to another party when Herbal Ledger LLC reasonably and in good faith believes disclosure is permitted or required by applicable law, including in response to valid legal process or a qualifying emergency involving danger of death or serious physical injury.

When responding to legal process, authorized owners will use a restricted, logged process and reasonable efforts to limit access and disclosure to the accounts, records, and dates reasonably understood to fall within the lawful request. Because some records, uploads, and backups may contain linked information, perfect technical separation may not always be possible. Herbal Ledger LLC will not intentionally provide unrelated User Content and will review material before disclosure when circumstances reasonably allow. Every owner view, file download, and export made through the restricted process is logged. The affected user will be notified when notice is legally permitted and reasonably practical, but notice may be delayed or prohibited by law.

Information may also be disclosed as reasonably necessary to complete a lawful business transfer. If ownership changes, users will receive notice when required, and this policy will continue to govern previously collected information unless lawfully changed.

5. No sale and no targeted advertising

Herbal Ledger LLC does not sell or rent personal information and does not share personal information for cross-context behavioral or targeted advertising. If that approach ever changes, advance notice and any legally required consent or opt-out choice must be provided before the change.

6. Cookies and similar technology

The service may use cookies or similar technology necessary for sign-in, security, account continuity, preferences, and core operation. Advertising cookies are not part of the planned service. Any future nonessential analytics or advertising technology must be disclosed and handled with any consent required by law.

7. Retention, cancellation, and deletion

Account information and User Content are retained while a subscription is active and through the end of an already-paid billing period after cancellation. When that paid period ends, account access stops and the active account and customer-created content enter the deletion process. Deletion is not represented as instantaneous. It may require a reasonable administrative period, and limited copies may remain temporarily in backups or legal holds as described below.

Limited billing, legal-acceptance, security, transaction, dispute, or backup records may remain for as long as reasonably necessary or legally required. If Herbal Ledger LLC receives a valid preservation duty or legal requirement before ordinary deletion, a protected read-only copy of information reasonably related to that matter may be retained for as long as reasonably necessary or legally required. A preserved copy is not available as a usable customer account and is accessible only through the restricted, logged legal-response process. Users must download or print every record they want to keep before the paid period ends. A later subscription begins with a new, empty account after deletion is completed.

If a Beta Tester resigns or is removed, access may end immediately and tester-created account records may remain protected for a stated recovery period, currently 90 days, before entering the deletion process. During the current Beta period, deletion and release of a legal hold may require manual owner processing. Referral, reward, legal-acceptance, security, fraud-prevention, and audit records may be retained longer when reasonably necessary to administer the program, resolve disputes, comply with law, or prevent repeated abuse.

8. Security and breach response

Herbal Ledger LLC uses reasonable administrative, technical, and organizational safeguards appropriate to the service, including account separation and access controls, but no online system can promise that a breach will never occur. Users must protect their sign-in account, devices, printed records, and exported files. Suspected unauthorized access should be reported promptly.

If Herbal Ledger LLC discovers unauthorized access to covered personal or health-related information, it will investigate, contain the incident when reasonably possible, preserve necessary records, and notify affected people, government agencies, service providers, or others when and within the time required by applicable law. This commitment does not convert Herbal Ledger LLC into a HIPAA service or authorize storage of patient records.

9. User choices and privacy requests

Subject to applicable law and identity verification, users may request access to, correction of, export of, or deletion of personal information and may appeal a denied privacy request when required. Users may also correct many account records directly in the service. Herbal Ledger LLC will not discriminate against a user for exercising a privacy right.

10. Children

Herbal Ledger LLC is for adults age 18 or older. It is not directed to children and does not knowingly permit anyone under 18 to create an account, accept a Beta Code, purchase a membership, participate in community areas, submit personal information, or use another person's account. Suspected underage accounts may be suspended while age is reviewed, and information will be deleted when required.

11. United States operation and policy changes

The service is operated from the United States. A user accessing it from another location is responsible for determining whether that access is lawful. Every material privacy change will be identified with a new version and effective date and clearly presented. We will provide notice and obtain consent when required by applicable law. This storage-and-notes update does not require another sign-in or signature and does not interrupt account access. Non-substantive corrections follow Clause 16 of the Terms of Use.

12. Privacy contact

HerbalLedger@gmail.com The final public address will receive privacy requests, account deletion requests, and security reports before customers are charged.

Cancel anytime

A customer may cancel at any time. Cancellation stops the next automatic renewal and all later subscription charges. It does not close the account immediately or shorten the billing period the customer has already paid for.

No refunds or partial credits

Subscription payments are final and nonrefundable. Herbal Ledger LLC does not provide refunds or credits for a partial billing period, unused account time, an accidental purchase, or a renewal that processed because the customer did not cancel before the renewal date.

This rule does not limit a refund or consumer right that cannot lawfully be waived. Duplicate, unauthorized, or incorrectly processed charges should be reported promptly so they can be investigated and corrected.

Full access through the paid period

After cancellation, the customer may continue to use the site and their account through the final day of the already-paid billing period. During that time, the customer may view, add, edit, print, and export records. If a renewal payment has already processed, cancellation applies to the next renewal and the newly paid period remains available without a refund.

Record deletion when access ends

When the already-paid billing period ends, account access ends and the active account and customer-created content enter the deletion process. This includes saved inventory, formulas, batch records, herb research, planner entries, forms, uploads, and account backups. Herbal Ledger LLC does not represent deletion as instantaneous; during pre-launch operation it may require manual processing, and limited retained copies may remain as described in the Privacy Policy.

An earlier server backup may temporarily contain records during its normal retention window. Restoring such a backup restores the whole account and may reintroduce records that had been removed individually. The customer is responsible for downloading or printing every record they want to keep before the paid period ends. After account deletion is completed, a later subscription begins with a new, empty account.

Limited records that may remain

Herbal Ledger LLC may retain limited billing, transaction, legal-acceptance, security, dispute, or backup records for as long as reasonably necessary or legally required. Those limited records will not remain available to the customer as an active account and will not be restored as customer content.

How to cancel

Account cancellation controls and a public support email must be available before paid enrollment opens. Cancellation is effective when submitted through the account control or received at the published support address. Customers should keep the confirmation. Herbal Ledger LLC will not require a sales call or an unnecessary series of steps to cancel.

To prevent another charge, the cancellation request must be submitted before the next renewal date shown in the customer’s account or checkout records.

No subscription pause

Subscriptions cannot be paused. A customer who does not want the next renewal must cancel. The customer may subscribe again later, but any records deleted after the prior paid period ended cannot be restored.

Changes to this policy

Every material change applies prospectively and will be clearly presented with a new version and effective date. We will provide notice and obtain consent when required by applicable law. This storage-and-notes update does not require another sign-in or signature and does not interrupt account access. Non-substantive corrections follow Clause 16 of the Terms of Use. A change will not create an additional charge or shorten an already-paid access period without the customer’s agreement.